Terms & Conditions

1. We act as a booking agent on behalf of our activity services providers offering activity tours in India. We do not provide, own or run any activity services ourselves and in particular we do not provide, own or run any activity agencies in the aforesaid places.

2. Your contract is with the activity services provider and not HIKEDEN.com. It is the activity services provider's responsibility to provide you with the activity services booked at www.hikeden.com or the HIKEDEN Mobile Applications.

3. Upon confirming a booking, you agree to make a DEPOSITS payment to HIKEDEN.com in addition to any booking fees in effect at the time of booking. You will be responsible to pay the activity services providers concerned for the balance, if any, which will be due at the ‘pre-activity’ meeting with the activity services provider.

4. You may cancel your booking up to before the activity starting date of your booked activity and the refunds will be based on the below mentioned cancellation and refund policy. FLIGHT and other TRANSPORTATION COSTS HOWEVER ARE NON REFUNDABLE. Please cancel a booking online at www.hikeden.com by logging in to the HIKEDEN.com portal.

Cancellation Policy For Customer (when Customer Cancels Participation)

a. Cancellation request received 30 Days before the Activity - 20% of the total cost will be charged.

b. Cancellation request received between 15-30 Days, 50% of the total cost will be charged.

c. Cancellation request received less than 15 Days before the activity will not be refundable; 100% of the total cost will be charged.

d. *The policy can vary in for some specific events/vendors as the situation demands. Also this is the general policy and in case specific policy is mentioned with the event that would apply.

Cancellation Policy For Customer (when Organiser Cancels Activity)

Organiser Cancellation of Activity due Weather or such a Circumstance outside his control:

a. The customer will receive full refund except for Internet Booking charges, transportation charges and other applicable charges.

Organiser Cancellation of Activity due Weather or such a Circumstance outside his control:

a. The customer will receive full refund including Internet Booking charges.

b. *The policy can vary in for some specific events/vendors as the situation demands. Also this is the general policy and in case specific policy is mentioned with the event that would apply.

5. In the event of not showing up at the agreed ‘pre-activity’ meeting (referred to at the website) or agreed ‘activity start date’ and location, HIKEDEN.com has the right to charge your credit card for any quoted costs contained within your booking plus a one off fee if applicable.. This is in addition to the DEPOSITS already paid.

6. Should you want to change a booking, please login into www.hikeden.com and follow the instructions. Please note, however, that whether or not we can allow for a change of booking depends on the situation and shall solely be at our discretion. If possible, it may be subjected to a service fee.

7. Every effort is made to ensure the activity services provider processes your bookings correctly and arranges the pre-activity meeting, however, except for the booking guarantee made, we do not guarantee anything.

8. In the unlikely event of a problem arising, our liability to you, if any, is limited to the DEPOSITS and any reservation fees you paid.

9. Feedback ratings shown on the website are the opinions of people who have booked and availed of the relevant activity services. We take no responsibility for such opinions.

10. NO LIABILITY

You should note that HIKEDEN.com does not warrant that the information published on this website will be error free and in using this website you acknowledge that the details and all other information including information relating to activity services published on this website may include inaccuracies, mistranslations or typographical errors. All bookings for activity services on this website are made with the activity services provider concerned and not with HIKEDEN.com/ Chadburn Infokart Private Ltd. HIKEDEN.com only facilitate the making of reservations with the activity services provider. HIKEDEN.com is not a party to the contract between you and the activity services provider and has no responsibility or liability to you in respect of the terms of that contract whether directly or indirectly. Prior to making a booking, you should ensure that you have reviewed the activity services provider's terms and conditions and that they are acceptable to you. NEITHER HIKEDEN.com NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE FOR LOSS OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY INFORMATION, PRODUCTS, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THIS WEBSITE, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES, EVEN IF HIKEDEN.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE. While HIKEDEN.com makes all reasonable efforts to ensure that the activity/adventure services listed are of reasonable standard, the listing of any activity services and activity services providers on the website is not and should not be taken as a recommendation from HIKEDEN.com or a representation that the activity services or activity services providers will be suitable for the user's purpose. HIKEDEN.com shall in no way be liable to you in the event that the activity services or activity services providers are not suitable for your purpose. AS A CONDITION OF YOUR USE OF THIS WEBSITE (a) You hereby confirm and undertake to HIKEDEN.com that you are not a national of Cuba (a "Restricted National") and acknowledge that use of the website by or on behalf of a Restricted National is prohibited; and (b) You hereby confirm and undertake to (HIKEDEN.com) that if you are a national of Iran, Syria, Sudan, Myanmar (Burma) or North Korea ( “Other Restricted Territory”) that your credit card is not issued through an “Other Restricted Territory” nor is your booking made while you are present in an “Other Restricted Territory”; and (c) You undertake to HIKEDEN.com that you will not use this website for any purpose that is unlawful or prohibited by these Terms.

11. AGE AND RESPONSIBILITY

You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your log-in information.

12. LINKS TO THIRD PARTY SITES

This website may contain hyperlinks to websites operated by parties other than HIKEDEN.com. Such hyperlinks are provided for your reference only. HIKEDEN.com does not control such websites and is not responsible for their content. The inclusion of hyperlinks on this website to such other websites does not imply any endorsement of the material on such websites or any association with their operators.

13. LINKS TO THIS SITE

You are granted a limited, nonexclusive right to create a "hypertext" link to the home page of this Web site provided that such link does not portray HIKEDEN.com or any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any HIKEDEN.com trademark, logo or trade name or other proprietary information including the images found at the Web site, the content of any text or the layout/design of any page or any form contained on a page without the express written consent of HIKEDEN.com.

14. CONTENT SUBMITTED FOR INCLUSION ON OR FOR DISTRIBUTION THROUGH HIKEDEN.COM

You acknowledge that you are responsible for the information, photographs, graphics, messages, content and other material that you upload, post, email or otherwise submit to the Web site or make available using the Service, and that you have full responsibility for each of your submissions, including its legality, reliability, appropriateness, originality, and copyright. HIKEDEN.com does not claim ownership of content (including photos and graphics) you submit or make available for inclusion as part of our trip. However, with respect to content you submit or make available for inclusion as part of a trip, you grant HIKEDEN.com a world-wide, royalty free, and non-exclusive license to use, distribute, reproduce, modify, adapt, and publicly display such content for the purposes of providing and promoting the trip to which such content was submitted. This license exists only for as long as you elect to continue to include such content on the Service and will terminate at the time you remove or HIKEDEN.com removes such content from the Service. You agree to provide a world-wide, royalty free, non-exclusive, and irrevocable license to use, distribute, reproduce, modify, adapt, publicly display, and sublicense content (including photos and graphics) you submit or make available for inclusion in "publicly accessible" areas of the Service. "Publicly accessible" areas of the Service are those areas that are intended by HIKEDEN.com to be available to the general public including trips where the option to share a trip with the public has been selected. Publicly accessible areas do not include trips that you have selected to keep as private trips.

15. TERMINATION

You agree that HIKEDEN.com may, at its sole discretion and without prior notice, immediately terminate your account and access to the Service. Cause for such termination shall include, but not be limited to, (a) breaches or violations of these Terms of Use or other HIKEDEN.com agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Service (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) you have engaged in fraudulent or illegal activities, and/or (h) nonpayment of any fees owed by you in connection with the Services. Termination of your account includes (a) removal of access to all offerings within the Service, including but not limited to your trips, (b) deletion of your password and all related information, files, and content associated with or inside your account (or any part thereof), and (c) barring further use of the Service. Further, you agree that all terminations for cause shall be made in HIKEDEN.com's discretion and that HIKEDEN.com shall not be liable to you or any third-party for any termination of your account or access to trips created using the Service.

16. BOOKING CONDITIONS

The following conditions apply to bookings of activity/ adventure services made by you through this website. 1. On making a booking, you shall pay a deposit together with any money involved with transportation costs (This is applicable only is special cases where the full amount of the activity is not collected at the time of reservation done by the user. However this being the case you cannot cancel the activity and you will be responsible to the activity/ adventure activities services provider for payment of the remaining balance of the cost of the activity services booked by you together with the payment of charges for any additional services subsequently contracted for with the activity services provider and, where applicable, payment of the activity services provider's service charges and taxes pursuant to the terms and conditions of trade applied by such activity services provider. You must use a credit card or debit card to guarantee a reservation. Your non-arrival by the activity start date at the agreed activity start location (agreed with the activity services provider) at the agreed time, may result in the cancellation of your entire reservation.

17. GENERAL TERMS AND CONDITIONS:

A. Any amendments to your reservation must be notified to HIKEDEN.com.

B. In making a reservation, it shall be your responsibility to disclose to the activity services provider any physical or mental condition to which you or a member of your party is subject to and of which the activity services provider should be notified and which may require special facilities.

C. When a reservation is confirmed HIKEDEN.com will issue the booking confirmation on behalf of the activity services provider for each reservation, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the activity services provider. HIKEDEN.com strongly recommends you check and confirm with the activity services provider the precise terms and conditions upon which the activity services provider makes the reserved service available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the reservation.

D. Cancellations: HIKEDEN.com does not accept responsibility for cancellations by you or by the activity services provider regardless of the circumstances in which the cancellation is made. HIKEDEN.com shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in activity tour(s) or other activity services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the activity services provider.

E. NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS: HIKEDEN.com makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, HIKEDEN.com shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

18. COPYRIGHT, NOTICE AND LIMITED LICENCE

The information, content, graphics, text, sounds, images, buttons, trade marks, service marks, trade names and logos ("Materials") contained in this website are protected by copyright, trademark, database right, sui generis right and other intellectual property laws under national laws and international treaties. HIKEDEN.com or its licensors (as the case may be) retain all right, title, interest and intellectual property rights in and to the Materials. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, Materials, software, products or services obtained from this website. Other than expressly provided herein, nothing in these terms and conditions shall be construed as inferring by implication or otherwise any license or right under any copyright, trademark, database right, sui generis right or other intellectual property or proprietary interest of HIKEDEN.com, its licensors or any third party. Any persons breaching any of this provision will be prosecuted.

19. INDEMNITY

You agree to indemnify and hold HIKEDEN.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the website.

20. DISCLAIMER

All use by you of this website is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading and/or use of or referring to or relying on information, products, services or materials provided on this website, or any other information obtained from your use of this website. You agree that HIKEDEN.com and the providers of telecommunications and network services to HIKEDEN.com will not be liable for damages arising after your use or inability to use this website and you hereby waive any and all claims with respect thereto whether based on contract, tort or other grounds. This website is available to all users "as is". HIKEDEN.com makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. HIKEDEN.com accepts no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website to the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.

21. WAIVER

HIKEDEN.com's failure to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the rights attaching to any of them.

22. HEADINGS

The headings used in these Terms are for convenience only and shall not affect the meaning or scope of these Terms or otherwise be given other legal effect.

23. MODIFICATION OF THESE TERMS AND CONDITIONS

HIKEDEN.com reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.

24. GENERAL TERMS AND CONDITIONS

These Terms and your use of this website are governed by the laws of India. You hereby consent to the exclusive jurisdiction of courts in Mumbai for all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation of this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and HIKEDEN.com as a result of these Terms or your use of this website. HIKEDEN.com's performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of HIKEDEN.com's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by HIKEDEN.com with respect to such use. If any part of these Terms is determined to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. These Terms (including our Privacy Policy) constitute the entire agreement between you and HIKEDEN.com with respect to this website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and HIKEDEN.com with respect to this website. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Although HIKEDEN.com cannot monitor the conduct of its users offsite, it is a violation of these Terms to use any information obtained from this website in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.